1. Order Processing Time

• All orders are processed within 1–3 business days.
• Orders are not processed or shipped on weekends or public holidays.
• During high demand periods, processing may take slightly longer.

2. Shipping Time

• Estimated delivery time: 5–10 business days across KSA.
• Remote areas may require an additional 2–4 business days.

3. Shipping Charges

• We offer free shipping on selected products or orders above a certain amount.
• Standard shipping fee (if applicable): SAR 15–30, calculated at checkout.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order anytime using the provided tracking link.

5. Delivery Partners

• We work with trusted courier services such as Aramex, SMSA, and local delivery partners to ensure reliable delivery.

6. Cash on Delivery (COD)

• COD is available across most regions in KSA.
• Please ensure you have the exact amount ready at the time of delivery.

7. Delays & Exceptions

• Delivery may be delayed due to:
  • Weather conditions
  • Public holidays
  • Incorrect address details
• We are not responsible for delays caused by courier services, but we will assist you in tracking your order.

8. Incorrect Address

• Please ensure your shipping address is correct.
• Orders with incorrect or incomplete addresses may be delayed or canceled.

9. Lost or Damaged Packages

• If your order is lost or arrives damaged, contact us within 48 hours of delivery.
• We will investigate and offer a replacement or solution where applicable.

10. Contact Us

If you have any questions regarding shipping, feel free to contact us:

📧 Email: arainfahad148@gmail.com